Shipping policy

At SARAJ, every piece is handmade with care and attention to detail. Because our products are individually crafted, processing and delivery times may vary depending on the product, quantity, and destination.

Order Processing

Orders are prepared and carefully inspected before shipment.

Standard orders are generally processed within [7–14] working days after payment is confirmed.

For customized products or special-size orders, additional preparation time may be required. The estimated processing time will be confirmed with the customer before production begins.

Shipping in Egypt

We offer delivery to locations across Egypt.

Shipping times and costs depend on the destination and the size or quantity of the order. The available shipping options and applicable shipping fees will be shown at checkout or communicated to the customer before confirming the order.

International Shipping

We ship our handmade products internationally, including to destinations in the Gulf region, Europe, and the United States, as well as other available countries.

International shipping costs and delivery times vary depending on the destination, package size, weight, and shipping method.

Please note that international orders may be subject to customs duties, taxes, or other import charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price unless explicitly stated.

Customized Orders

Customized sizes and special orders are made specifically for the customer.

Because these products are prepared according to individual requirements, they may require additional processing time. The expected production and shipping timeline will be confirmed before the order is finalized.

Tracking

When a tracking number is available, it will be shared with the customer so they can follow the shipment.

Please make sure that your shipping address and contact information are correct when placing your order. SARAJ is not responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.

Delays

Delivery times are estimates and may be affected by circumstances outside our control, including customs procedures, courier delays, weather conditions, holidays, or other unforeseen circumstances.

If your order is significantly delayed, please contact us and we will do our best to assist you.

Damaged or Incorrect Orders

We carefully inspect and package every product before shipping.

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible and provide photographs of the package and product. We will review the issue and work with you to find an appropriate solution according to our store policies.

Contact Us

If you have any questions about shipping or your order, please contact us through the contact information provided on our website.

SARAJ — Handmade Egyptian Lighting, Crafted with Identity.