Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may request a return or refund within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging and accessories, if applicable.
• The return request must be submitted within 14 days of receiving the order.
• Products that have been customized or made specifically according to the customer's request may not be eligible for return or refund.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order. We may request photos or other information to help us review the issue.

If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement or refund.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If your return is approved, the refund will be processed using the original payment method, where applicable. The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the product was received damaged, defective, or incorrect due to an error on our part.

How to Request a Return

To request a return or refund, please contact our customer service team with your order number and a brief explanation of the reason for the return.

We reserve the right to refuse returns that do not meet the conditions stated in this policy.