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At SARAJ, every piece is handmade with care and attention to detail. Because our products are individually crafted, processing and delivery times may vary depending on the product, quantity, and destination. All our store policies are on this page.

Ordering and deposit

To confirm your order, a deposit of 20% of the product price is required within 2 days of placing it, by Vodafone Cash or InstaPay to 23456. Orders without a deposit after 2 days are cancelled.

After you order, we will contact you on WhatsApp with your order details and the deposit amount.

The remaining 80% of the product price and the delivery fee are paid in cash on delivery. You can check your piece before paying.

Delivery

Order Processing

Orders are prepared and carefully inspected before shipment.

Standard orders are generally processed within 7–14 working days after your deposit is received.

For customized products or special-size orders, additional preparation time may be required. The estimated processing time will be confirmed with the customer before production begins.

Shipping in Egypt

We offer delivery to locations across Egypt.

The delivery fee depends on your governorate and is shown at checkout.

International Shipping

We ship our handmade products internationally, including to destinations in the Gulf region, Europe, and the United States, as well as other available countries.

International shipping costs and delivery times vary depending on the destination, package size, weight, and shipping method.

Please note that international orders may be subject to customs duties, taxes, or other import charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price unless explicitly stated.

Tracking

When a tracking number is available, it will be shared with the customer so they can follow the shipment.

Please make sure that your shipping address and contact information are correct when placing your order. SARAJ is not responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.

Delays

Delivery times are estimates and may be affected by circumstances outside our control, including customs procedures, courier delays, weather conditions, holidays, or other unforeseen circumstances.

If your order is significantly delayed, please contact us and we will do our best to assist you.

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Cancellations

You can cancel within 24 hours of paying the deposit for a full refund. After 24 hours, work on your piece has begun and the deposit is non-refundable.

If an order is refused at delivery, the deposit is not refunded.

Damaged or incorrect orders

We carefully inspect and package every product before shipping.

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible and provide photographs of the package and product. You can choose a full refund, including your deposit, or a replacement.

Returns and refunds

You can return a piece within 14 days of receiving it, in its original packaging.

If the piece is returned unused and in perfect condition, you receive 100% of the product price. If the piece is returned damaged, you receive 80% of the product price, and the deposit is kept.

Delivery fees, for the original delivery and the return, are not refunded. Custom orders, made to your size or pattern, cannot be returned.

Refunds are sent to your Vodafone Cash or InstaPay within 2 working days of approval.

Exchanges

You can exchange a piece within 14 days of receiving it, under the same conditions as returns. Delivery for the exchange is paid by the customer.

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Customized orders

Customized sizes and special orders are made specifically for the customer.

Because these products are prepared according to individual requirements, they may require additional processing time. The expected production and shipping timeline will be confirmed before the order is finalized.

Custom orders cannot be returned. To request one, visit our Custom orders page.

Privacy and terms

How we handle your personal information is explained in our Privacy policy. The terms for using our website and placing orders are in our Terms of service.